This Privacy Policy applies to all of the products, services and website offered by PlayNote Limited or its subsidiaries or affiliated companies Sometimes, we may post product specific privacy notices or Help Center materials to explain our products in more detail.

If you have any questions about this Privacy Policy, please feel free contact us through our website or write to us at

Privacy Matters
c/o Playnote Limited
Unit 322, 3/F, Building 16W,
Phase 3, HK Science Park,
Shatin, N.T.,
Hong Kong

We may collect the following types of information:

• Information you provide – When you sign up for a PlayNote account, we ask you for person information. We may combine the information you submit under your account with information from other PlayNote services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information. You can use the user information page in Web or setup page in APPS for mobile platform to learn more about the information associated with your Account.
• Cookies – When you visit PlayNote, we may send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people view data.
• Log information – When you access PlayNote services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request, one or more cookies that may uniquely identify your browser or your account and your usage in PlayNote APPS
• User communications – When you send email or other communications to PlayNote, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may use your email address to communicate with you about our services.
• Affiliated PlayNote Services on other sites – We offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to PlayNote in order to deliver the service. We process such information under this Privacy Policy.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

PlayNote processes personal information on our servers in Hong Kong SAR and in other regions/countries. In some cases, we process personal information outside your own region/country.

Choices

You can use the PlayNote WebLogin or APPS in mobile platform to review and control the information stored in your PlayNote Account.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

Information Sharing

PlayNote only shares personal information with other companies or individuals outside of PlayNote in the following limited circumstances:

• We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
• We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of PlayNote, its users or the public as required or permitted by law.

If PlayNote becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to PlayNote employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Accessing and updating personal information

When you use PlayNote services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Your Rights under the General Data Protection Regulation (EU Regulation 2016/679) (the ‘GDPR’)

• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you need to know, but you can always contact us to find out more or to ask any question using the details above.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is accurate or incomplete. You can contact us by using the details above to find out more.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal that we have.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

How do your personal data be used

Under the GDPR, PlayNote must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

• Providing and managing your account;
• Providing and managing your access to our APPS and our website;
• Personalising and tailoring your experience in our APPS and our website;
• Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you;
• Personalising and tailoring our products and services for you
• Communicating with you. This may include responding to emails or calls from you
• Supplying you with information by email, post or social media. Please note that you may unsubscribe or opt-out at any time by clicking the relevant unsubscribe link or by contacting us via any of the contact methods listed above.
• Analysing your use of our APPS and our website and gathering feedback to enable us to continually improve our APPS, our website and your user experience.

With your permission and/or where permitted by law, PlayNote may also use your personal data for marketing purposes, which may include contacting you by email and/or post and/or social media with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. PlayNote will always work to fully protect your rights and comply with our obligations under the GDPR and you will always have the opportunity to opt-out.

Enforcement

PlayNote regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is PlayNote’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between PlayNote and an individual.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

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